What 2 red 2 green means
Spark coil failure inside the control module. The guide says the module can't be repaired and must be replaced.
Also shown as: 2 red : 2 green, depending on the model.
Likely causes
- Failed control module
Safe first checks
- Turn the fireplace off.
When to stop
A qualified tech needs to replace the module.
Checked against: Hearth & Home Technologies, Field Service Guide for IFT (IntelliFire Touch), 2326-960 Rev H. Codes can differ by model and year, so confirm with your owner's manual.